Privacy Policy

At Sofiya Mart, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from sofiyamart.com.

1. Information We Collect

• Personal Information: When you place an order, we collect your name, email address, shipping address, phone number, and payment details.
• Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, browser type, device type, and IP address via cookies and analytics tools.
• Communications: If you contact us via email or our contact form, we retain those communications to respond to your inquiries.

2. How We Use Your Information

• To process, fulfill, and ship your orders
• To send order confirmations, shipping updates, and delivery notifications
• To provide customer support and respond to inquiries
• To improve our website, product offerings, and shopping experience
• To send promotional emails and special offers (only if you have opted in)
• To comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted service providers who assist us in operating our store, including:

• Payment processors (e.g., Shopify Payments, PayPal)
• Shipping and logistics carriers
• Email marketing platforms (only if you have opted in)
• Analytics providers (e.g., Google Analytics)

All third-party providers are required to keep your information confidential and use it only for the services they provide to us.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, though some features of our website may not function properly without them.

5. Data Security

We implement industry-standard security measures including SSL encryption to protect your personal data during transmission. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us through our Contact page.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.

Last updated: July 2026