Our Zero-Stress Return Policy
30 Days
Return items within 30 days of receiving your package.
Easy Mail-In
Pre-paid return shipping labels provided for all valid claims.
3-5 Days
Refunds are credited directly back to your original payment method.
Simply get in touch with our support team or use your account dashboard to submit a return request. If approved, we will instantly email you a pre-paid printable shipping label alongside drop-off instructions.
We offer complementary returns on item exchanges or store credit updates. If you prefer a direct refund to your payment card, a minor flat handling and restocking fee may be deducted from your total balance distribution.
Please inspect your package right at arrival. If any organic components or timber seals display transport cracks or visual flaws, snap a quick photo and contact us within 48 hours for an instant replacement replacement route.